Privacy Policy

Effective Date: 15th of November 2024

Your privacy is of utmost importance to us at EuPairing. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services. We comply with the General Data Protection Regulation (GDPR) and other relevant privacy laws in Europe to ensure your data is handled safely and transparently.

1. Data Controller Information
The data controller responsible for your personal data is:
- Company Name: EuPairing
- Address: Berlin
- Contact Information: admin@eupairing.com

2. What Information We Collect
We collect personal data that you provide directly as well as data that is automatically collected when you use our platform.

Personal Data You Provide
- Account Information: Name, email address, password, phone number, date of birth, nationality, and language preferences.
- Profile Information: Family details, au pair preferences, photos, description of your home, hosting preferences, and any additional information you choose to share in your profile.
- Communication Data: Messages, feedback, and inquiries sent through our platform or support channels.
- Payment Information: Payment details (e.g., credit card, bank information) for subscription or service fees. Note: Payment data is processed securely by third-party payment processors and not stored by us directly.

Automatically Collected Data
- Usage Data: IP address, browser type, device information, and pages visited to help us analyze how you use our platform.
- Cookies and Tracking Technologies: Data collected via cookies and similar technologies for analytics, personalization, and user experience improvements.

3. How We Use Your Information
We use your personal data for the following purposes:
- Facilitating Matches: To connect host families and au pairs based on preferences and profile information.
- Communication: To send updates, respond to inquiries, and notify you of important changes to our services or policies.
- Service Improvement: To analyze usage patterns, troubleshoot issues, and enhance the overall functionality of our platform.
- Payments and Transactions: To process payments securely for subscriptions and services.
- Compliance and Legal Obligations: To fulfill our legal responsibilities and respond to lawful requests by public authorities.

4. Legal Basis for Processing Your Data
Under GDPR, we rely on the following legal bases for processing your data:
- Consent: When you voluntarily provide information (e.g., for creating a profile or receiving marketing communications).
- Contractual Necessity: For providing services and fulfilling our agreements with you.
- Legal Obligation: When processing is required to comply with applicable laws or legal requests.
- Legitimate Interests:To ensure the security and functionality of our platform and improve user experience.

5. How We Share Your Data
We do not sell your personal data. However, we may share your information with:
- Trusted Third-Party Service Providers: Such as hosting providers, email services, payment processors, and analytics tools. These partners are required to comply with strict data protection standards.
- Legal Authorities: If required by law, to protect our rights, or in response to a lawful request (e.g., court orders or legal processes).
- Other Users: Information you choose to share in your profile (e.g., photos, descriptions) will be visible to other registered users on the platform.

6. International Data Transfers
We may transfer your personal data outside the European Economic Area (EEA) to trusted service providers located in countries with adequate data protection standards. In cases where this is not guaranteed, we will use appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

7. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request the deletion of your account and associated data at any time by contacting us.

8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Obtain a copy of your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data.
- Right to Restriction of Processing: Limit the processing of your data in certain circumstances.
- Right to Data Portability: Receive your personal data in a structured, commonly used format.
- Right to Object: Object to the processing of your data based on legitimate interests or direct marketing purposes.
- Right to Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

To exercise these rights, please contact us. We will respond to your request in accordance with applicable laws.

9. Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to take precautions to protect your own data (e.g., using strong passwords and not sharing login credentials).

10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us.

Thank you for trusting EuPairing with your personal information. We are committed to maintaining your privacy and providing a safe experience for all our users.

Privacy Policy

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